Choose a Trusted New Dentist in Chagrin Falls

I believe patients would be very comfortable when they come to our practice. When they choose our practice, I would hope that from the time the phone is answered, they realize that we're listening to them. We're concerned about their needs, and we're going to continue to listen to them, every person that they meet here, and that they feel that they're in the right hands, and they're comfortable, and they're secure. Then we're going to use the best techniques we can to help them through whatever their problem and situation is.

We try to think that we set our practice apart from a vision that we wrote, and we try to live up to that vision. The vision talks about, we – I've been working with patients for four generations plus here, and so we have generations of patients. We take homage to that, that the people trust us and keep coming, and we've always been technology-savvy, and we will continue to learn all the new techniques and all the new products, but along the way, we can't forget that it's the patient we're trying to benefit. We do ask the patients along the way to also buy into the fact they're responsible for some of this.

We can't help a patient's health care unless they also want to be healthy and listen to some of the things we do. I believe our office believes the philosophy that you can tell me something, I may not hear it. You could show me something, and I may not remember, but you teach me something, and I'll learn. I think that's the philosophy we use with our employees, and it's the philosophy we use with our patients. We have to educate them into the many miraculous things we can do, and they have to understand that and help us along that way. We try to do that every day.

The reason I think patients choose this practice is either they have gotten feedback from other people that have, that come here. Getting positive feedback, like anything, if you're on Google and you've got five stars, that's where they're going to come. I think each person in our practice does their job so well, and I get feedback from patients, which I really appreciate.

The other thing is, we make sure people understand that if they have more of a contact or chemistry with not only all of the, a certain dentist, but a hygienist, or wants to work with one of the EFDAs. I said, don't hesitate to do that, you know, none of us take offense to it at all. They all know what to do, they're professional, but they have a sense of humor that they know when to do it at the right time.

I think that they actually get it from, as soon as they walk in the door. They always are greeted, ask questions, you know, it's just, everybody up front is great with that because that's the first thing, is when they walk in that door. We have pillows if people need it, we have (inaudible), you know, just all kinds of comfort aids. We've got a big book full of all the CDs we have, and there's a ton of them, all different kinds. I always let them know, "Look, I won't do anything if you feel something." I tell them to lift their left hand up, just even if they need a break, and I will stop right away.

I think just by saying that, that gives them a sense of well-being, and if they put their hand up that I do stop. Some people test you with that. Others do it if they feel anything, and then we put topical anesthetic on so that they don't feel the injection. I hate needles myself, and everybody thinks that's very funny, but I have had bad experiences. I try to say all that to a new patient because then once they're comfortable with that, then they're comfortable when they come in.

I think always treating people with respect, including the team members and the doctors – you just, you have to treat each other with respect. That's a huge thing because patients feel that. To be kind, it's just, it's simple things like that. Be kind, be respectful, no matter, everybody that you come in contact with, it's not just patients but, you know, anybody. That's my philosophy, anyway.

Our practice is different than most dental practices that I've seen for various reasons. We have several doctors here trained in different areas of dentistry. So if one of us doesn't have an understanding of a specific problem, we have someone else available to help out. We also have extensive late-night office hours. We make ourselves available through our cell phones. They can text or call us at any time. Our treatment doesn't stop here in the dental office. When they walk out the door, we're still there for them. And that's so important, I think, for peace of mind and to know that treatments will be successful, and it allows patients to sleep at night.

People often say that we're like a family here. And I agree. I feel so much love from the people I work with. Some of the people I work with were friends in high school and they've been with ... some have been with us for over a decade. And that sticks. So when patients feel like it's a family here, that's a unique thing for any business, but especially for a business that requires intimacy and trust like dentistry.

Patients should choose Perfect-A-Smile because we offer treatments that are simply unavailable in most dental offices. Things like shot-less, drill-less dentistry, same day crowns. We also offer a wide array of services, like (inaudible), implants, surgery, extractions, root canals, braces, veneers. We offer all of these in-house, so you don't have to go to various specialists most of the time. And we warranty all of this work under one place, so you're able to be more efficient with your time as a patient. You also can drastically reduce the number of visits that it takes to solve a problem that you might have.